Legal
Privacy Policy
Last Updated: September 29, 2025
This Privacy Policy describes how EdgeMQ ("we", "us", or "our") collects, uses, and protects personal information through our website at edge.mq, our ingest platform, and related services (collectively, the "Services").
We treat personal information covered by this Privacy Policy as pertaining to individuals acting as business representatives. This Privacy Policy does not apply to data that we process on behalf of our customers as a service provider.
Personal Information We Collect
Information You Provide
- Contact details: Name, email address, company name, and professional title
- Account information: Username, password, and authentication credentials for accessing our Services
- Payment information: Billing name, payment card details, and billing address (processed securely by our payment provider Stripe)
- Communications: Messages, questions, and feedback you send to us
- Technical information: API keys, S3 bucket configurations, regional preferences, and workload specifications
- Survey responses: Feedback you provide when participating in our surveys or design partner program
Automatically Collected Data
We and our service providers automatically collect information about your interaction with our Services:
- Device data: Operating system, browser type, IP address, device identifiers, and general location (city, region)
- Usage data: Pages viewed, navigation paths, time spent on pages, access times, and interaction with our content
- Platform metrics: Ingest throughput, latency measurements, error rates, and S3 commit performance (for platform monitoring)
Collection Tools
We use the following technologies:
- Cookies: Small text files stored on your device to remember preferences and settings
- Local storage: Browser-based storage for application state and configuration
- Web beacons: Pixel tags that help us understand email engagement and page views
Information from Other Sources
- Third-party authentication: When you sign in via Google, GitHub, or other providers, we collect basic profile information as permitted by your account settings
- Business partners: We may receive information from design partners, referral sources, and data providers
How We Use Personal Information
Service Delivery
We use personal information to operate and provide our ingest platform, including provisioning endpoints, managing your account, processing API requests, and delivering data to your S3 buckets.
Communication
We use your information to respond to inquiries, provide technical support, send service announcements, security alerts, and administrative messages related to your account.
Platform Improvement
We use aggregated and anonymized data to:
- Monitor platform performance and reliability
- Troubleshoot issues and maintain security
- Develop new features and improve existing functionality
- Analyze usage patterns and optimize resource allocation
Marketing (With Your Consent)
We may send you information about new features, platform updates, and relevant content. You can opt out of marketing communications at any time.
Legal Compliance
We may use personal information to:
- Comply with legal obligations and respond to lawful requests
- Enforce our Terms of Service and protect our rights
- Prevent fraud, abuse, and unauthorized access
- Defend against legal claims
How We Share Personal Information
We may share personal information with:
- Service providers: Companies that help us operate our Services, including cloud infrastructure providers (Fly.io, AWS), payment processors (Stripe), analytics services, and customer support tools
- Professional advisors: Lawyers, auditors, and consultants who provide professional services to us
- Legal authorities: Law enforcement, government agencies, and other parties when required by law or necessary to protect rights and safety
- Business transferees: Potential acquirers or partners in the event of a merger, acquisition, or sale of assets
Note: We do not sell your personal information to third parties.
Your Privacy Rights and Choices
Access and Control
Depending on your location, you may have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Objection: Object to certain processing of your information
- Restriction: Request that we limit how we use your information
Marketing Opt-Out
You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or by contacting us. You will continue to receive transactional and service-related messages.
Cookie Management
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.
Do Not Track
We currently do not respond to "Do Not Track" browser signals, but you can control tracking through your browser and cookie settings.
Data Security
We implement technical, organizational, and administrative safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encryption of data in transit (TLS) and at rest
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Secure credential management and API key handling
- Incident response procedures
However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security of data transmitted over the internet.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:
- The nature and sensitivity of the information
- The purposes for which we collected it
- Legal and regulatory retention requirements
- Whether we can achieve our purposes through other means
When we no longer need your personal information, we securely delete or anonymize it.
International Data Transfers
EdgeMQ operates globally. Your personal information may be transferred to and processed in the United States and other countries where we or our service providers maintain facilities. These jurisdictions may have different data protection laws than your home country.
When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities and adherence to applicable data protection frameworks.
Children's Privacy
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16 without proper consent, we will delete it promptly.
Third-Party Services
Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by email or through our Services.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: